Terms and Conditions

Acceptance The Use of Barossa Exclusive Tours Terms and Conditions

Your access to and use of Barossa Exclusive Tours is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. All tour bookings, reservations and participants of any type of tour operated by Barossa Exclusive Tours or alternative operator acknowledge that they have fully read and understood these Terms and Conditions prior to making a booking or reservation and that they are fully acceptable and binding and form our agreement to accept you for travel on any tour.  If you do not accept these Terms and Conditions, you must immediately stop using the Website.

  1. Tours / Interruptions / Missed Tours / Customer Cancellations


1.2 We reserve the right to alter any part of the itinerary or use alternate wineries, vehicles and operators at our sole discretion where it is deemed necessary.

1.3 Accept this friendly reminder that Barossa Exclusive Tours needs to depart according to itineraries scheduled. We accept no responsibility for guest failing to meet our tour schedule.

1.4 If you missed the tour you can try to get a taxi at your expense to the first winery. (Contact Lis on 0421 638 277) Sorry! No Refunds.

1.5 Groups of 2 up to 7 people are required to book as a Private Wine Tour so that the interaction and dynamics of our Public Wine Tours are not compromised in any way by having a few guests being mixed with a larger group.

1.6 Private, Corporate or Social Group bookings are also required to disclose at the time of booking if they are celebrating any special occasion.  E.g. Hens Day, Anniversary, Engagements, etc.

1.7 Failure to disclose this Special Occasion information when making a booking may result in your booking being declined or cancelled at any time including during the course of your tour due to non-disclosure of this required information.

1.8 Please try not to miss our great wine tours!  We are not interested in your partial refund, as much as we are interested in your attendance as it gives us great joy to show you what we have prepared for you!

1.9 Although on rare occasions, Barossa Exclusive Tours assumes no responsibility for delays caused by weather, bus breakdowns, traffic conditions, accidents and/or other conditions beyond our control.  We will endeavour to do our utmost to make sure we have minimal interruptions to any of our tours.

1.10 If Barossa Exclusive Tours cancels the entire tour (unforeseen circumstances), you will be offered another date as an alternative or a full refund will be given.

1.11 We are not obliged to refund the price of a cancelled booking unless the cancellations is within the cancellation guidelines as outlined within these terms and conditions.

1.12 In the event of a cancellation the following policy will apply for all wine tours:

– To avoid penalties, reschedule prior to 30 days or ask for a full refund.

-Within 15 – 29 days prior to tour date, 50% cancellation fee will apply to each person, and 50% will be refunded per person.

– Less than 14 Days prior to tour start time No refund.

1.13 Gift vouchers are non-refundable.

1.14 Tours Are available every day except Christmas Day, Boxing Day, New Year’s Day & certain tours on Good Friday

  1. Payment / Credit Card

2.1 Payment can be made by a valid Master Card or Visa / direct deposit into Barossa Exclusive Tours bank account / cheque.

2.2 A credit card payment / cleared funds either by cheque or direct deposit is required for all bookings to secure your seat.

2.3 Tour dates with less than 30 days’ notice must be paid in full at time of booking.

2.4 Private, Corporate or Social Group bookings will require a deposit of 50% of the total cost of the tour to be paid to secure your vehicle at least 30 days in advance of your tour date.  Remaining 50% to be finalized no later than 1 week prior to tour booking date.

  1. Boarding / Seating Tour Vehicle

3.1 Boarding Mountain Wine Tour vehicle, you will be given clear instructions from the designated driver regarding wearing of seat belts for safety, behaviour, signing of the drivers run sheet, etc.

3.2 By signing the Drivers Run sheet set out by Barossa Exclusive Tours:

-You are acknowledging you agree to the Terms & Conditions/ Privacy Policy.

-You are the person travelling on required vehicle for this particular wine tour, on this specific day.

-By signing & supplying your email you hereby grant permission for Barossa Exclusive Tours representatives, to take and use: photographs and/or digital image of yourself for use in promotional materials/ educational or news releases.  These materials might include printed or electronic publications, Websites / social media / other electronic communications.

-You also further agree that your name & identity may be revealed in descriptive text or commentary in connection with the image(s).

-You authorize the use of these images without compensation to Barossa Exclusive Tours inclusive (Employees/Managers/ Directors/ Beneficiary’s / etc.)

-All negatives, prints, digital reproductions shall be the property of Barossa Exclusive Tours.

3.3 You do have the authority to decline photos of yourself being printed on electronic publications, web sites, social media or other electronic communications, by notifying driver and writing this on the drivers run sheet next to your name.

  1. Behaviour

4.1 A none fun attitude will not be tolerated.

4.2 Smoking is not permitted on our vehicles or in winery / supplier builders.  Please take note when at wineries smoking areas.

4.3 Persons causing a nuisance to other guests may be removed from the vehicle and Barossa Exclusive Tours will not be liable for any expense incurred by the 4uest should this occur.

4.4 Drunken, disruptive and uncontrollable behaviour will not be tolerated at any time.

4.5 Wineries reserve the right to refuse entry and service to intoxicated persons.

4.6 No alcohol, food or beverages other than water or what is provided by the driver is to be consumed or permitted on the vehicle at any time.

  1. Bus Cleanliness / Damage

5.1 We do expect our customers to clean up after themselves and dispose of any trash generated during the trip (private or daily public tour).  We reserve the right to impose a fee for any damage done to the shuttle or any out of the ordinary cleaning made necessary by our passengers.

5.2 Any individual, group co-ordinator or key contact is required to provide a valid credit card number as security at the time of booking which in the event of any reported damage or theft, however minor, will be utilised to pay for relevant repairs, charges and associated costs.

  1. Sale Pricing

Although on rare occasion, Barossa Exclusive Tours reserves the right to offer sales and pricing discounts on a needed basis.  No price difference refunds will be granted to any prior reservations.

  1. Advice

The contents of Barossa Exclusive Tours website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

  1. Privacy Policy

Barossa Exclusive Tours Shuttle respects your privacy and will keep your personal information private.  We never give out any information to third-parties. Personal information is defined as information about you that is personally identifiable like your name, email address, or phone number, and that is not otherwise publicly available.  We never keep credit card number information on file for any reason. More Details refer to full policy here.

  1. Change to this policy

Barossa Exclusive Tours reserves the right to:

9.1 Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Barossa Exclusive Tours shall not be liable to you for any such change or removal and.

9.2 Change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

9.3 We request that you do not call our office in hopes to change the aforementioned policy, if you have a question or concern about the policy, please send us an email / letter with your concerns.

  1. Links to Third Party Websites

Barossa Exclusive Tours Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

  1. Copyright

11.1 All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Barossa Exclusive Tours or otherwise used by Barossa Exclusive Tours as permitted by law.

11.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

  1. Disclaimers and Limitation of Liability

12.1 Barossa Exclusive Tours does not accept liability for lost or stolen property.

12.2 No liability will be accepted in the likely event of any person suffering an injury or accident as a participant of any tour conducted by Barossa Exclusive Tours or any other operators on our behalf.

12.3 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

12.4 To the extent permitted by law, Barossa Exclusive Tours will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

12.5 Barossa Exclusive Tours makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

12.6 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Barossa Exclusive Tours for death or personal injury as a result of the negligence of Barossa Exclusive Tours or that of its employees or agents.

  1. Indemnity

You agree to indemnify and hold Barossa Exclusive Tours and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Barossa Exclusive Tours arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

  1. Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.